RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

KitabKopy

Attn: ReturnsRMA

#HBS Tower, KitabKopy.com, Raghav Nagar - Hanuman Mandir Road,

Deoria, Uttar Pradesh 274001 India.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, Rs.50.00 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Notebooks, Stationary, NCERT Books, Competitions Books & Exam Related Materials.
  
• For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
  

QUESTIONS

If you have any questions concerning our return policy, please contact us at: [email protected]