FAQ
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What is KitabKopy.com?
KitabKopy.com is India’s trusted online bookstore for academic and competitive textbooks at discounted prices.
Who is the Founder of Kitab Kopy?
Mr. Ashish Ranjan is the Founder & CEO of KitabKopy.
Where is Kitab Kopy located?
Our warehouse is in Delhi, Patna, Noida, & Deoria in Uttar Pradesh.
When was KitabKopy.com founded?
KitabKopy was founded in 2022 by Heera Babu & Sons (HBS).
Are your books original?
Yes! All our books are 100% new and original from verified publishers.
What does Kitab Kopy offer?
We provide textbooks, sample papers, lab manuals, question banks, notebooks, and stationery for all grades and boards.
What is the meaning of Kitab Kopy?
“Kitab” means book and “Kopy” refers to notebooks or study material — together representing everything a student needs.
What is the motto of KitabKopy.com?
Our motto is “Ab Sab Padhega” – making education accessible for every learner.
Is KitabKopy only for students?
No, it caters to students, teachers, and book lovers of all kinds.
What makes Kitab Kopy different?
We deliver academic materials fast, maintain transparency, and offer personalized support through WhatsApp and our AI Agent.
How can I create an account?
Visit www.kitabkopy.com and click “Sign Up” to create your account.
Can I order without logging in?
You can browse freely, but login is required to complete your order.
How do I reset my password?
Click “Forgot Password” on the login page and follow the link sent to your email.
Is my data secure on KitabKopy?
Yes, we secure all user data with advanced encryption protocols.
How do I place an order?
Add desired books to your cart and proceed to checkout.
Can I modify my order after payment?
Please contact support before dispatch for any changes.
How do I cancel an order?
Go to My Orders → Cancel, or message us on WhatsApp.
How will I know if my order is confirmed?
You’ll receive an email and WhatsApp confirmation instantly
How many books can I order at once?
You can order as many as you like depending on stock availability.
Do you deliver across India?
Yes, KitabKopy delivers pan-India including remote areas.
Which courier partners do you use?
We partner with Delhivery, Ekart, Amazon, BlueDart, DTDC, and few more aggregator for reliable service.
How long does delivery take?
Typically 3–5 business days depending on your location.
Do you offer express delivery?
Yes, available in select cities at an extra charge. (For Extra Charges there will be the Payment of Rs.60 Extra and Invoiced separately.
Will I get tracking updates?
Yes, via email, WhatsApp, and your My Account Dashboard.
Do you offer student discounts?
Yes, KitabKopy guarantees student-friendly pricing everyday.
Are there any hidden charges?
No hidden costs. Prices shown are final and inclusive of taxes.
Do you offer bulk discounts?
Yes, for schools, coaching centers, and wholesale buyers.
Are festival sales available?
Yes, keep an eye on our homepage for seasonal promotions and also shared on our WhatsApp Channel.
Where can I apply coupon codes?
During checkout, enter your code in the “Promo Code” box.
What payment methods are accepted?
UPI, cards, Paytm, net banking, and Cash on Delivery.
Is Cash on Delivery available?
Yes, COD is available nationwide with a small handling charge of Rs.65 and will be adjusted from the Total Order Value.
Can I pay via UPI?
Yes, we support Google Pay, PhonePe, and Paytm UPI.
What happens if payment fails?
You’ll receive a refund automatically within 3–5 business days. If not, then drop an email to accounts.
Do you provide invoices?
Yes, digital invoices are emailed after order confirmation.
What is your return policy?
Returns accepted within 2 days for eligible reasons (damage/wrong item).
How do I initiate a return?
Contact us via WhatsApp or email with order details.
Do you offer refunds?
Yes, refunds are issued to your original payment method & some are added to KitabKopy Wallet.
What if a book isn’t listed?
Use “Request a Book,” and our team will source it for you.
Do you sell second-hand books?
Generally, no — all books are new unless labeled otherwise
Are all editions available?
Most current editions are, but you may specify older ones in requests.
Do you have NCERT textbooks?
Absolutely, all NCERT and CBSE, ICSE & Others State boards are covered.
How do I track my order?
Visit your My Orders section or use the tracking link shared.
Will I get updates via WhatsApp?
Yes, tracking updates are sent automatically to your WhatsApp number
Can I change my address after dispatch?
Unfortunately, not once it’s shipped. But we’ll help coordinate with the courier if possible.
How can I contact customer service?
Message us on WhatsApp or email support@kitabkopy.com
Is support available on weekends?
Yes, 10 AM–6 PM including Sundays.
Can I call KitabKopy directly?
Yes, call us at +91-80097 90037 during working hours
Do you provide WhatsApp support?
Yes, instant support is available via WhatsApp chat.
Can institutions buy in bulk?
Yes, schools and colleges get special wholesale pricing.
Can bookstores collaborate with KitabKopy?
Absolutely! Contact us at sell@kitabkopy.com
Does KitabKopy deliver to remote villages?
Yes, we deliver to 28,000+ pin codes, including remote regions across India.
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What if my parcel is delayed?
Don’t worry, delays are rare. Contact our support team for quick assistance
How do I update my phone number after dispatch?
Message us on WhatsApp, and we’ll forward it to the delivery partner.
Do you deliver on Sundays?
Yes, deliveries depend on courier availability in your area.
Will I get notified before delivery?
Yes, the courier partner will call or text you before delivery.
Can someone else collect my parcel?
Yes, if they have the correct OTP or authorization.
What should I do if my package is damaged?
Refuse delivery or inform our support with photos for instant resolution.
My order shows ‘Out for Delivery’ but hasn’t arrived.
It may be delayed slightly; please allow 24 hours or contact support.
Can I change my courier preference?
Currently, courier selection isn’t customizable by users
How soon will I get a response for my request?
Within 24 working hours from submission.
What happens if a wrong book is delivered?
We’ll immediately arrange a free replacement or full refund.
Who bears shipping costs for returns?
KitabKopy covers shipping for valid issues.
Can I exchange a book for a different title?
No direct exchanges; please return and reorder.
How do I verify my refund status?
Check your order details or contact support for live updates.
Do refunds go back to my UPI account?
Yes, refunds are processed to youroriginal payment method and sometimes it will be added towards wallet.
Can I get store credit instead of refund?
Yes, you can opt for KitabKopy Wallet balance.
Do you issue partial refunds?
Yes, based on (Sales Order Only) item condition and order status.
What if I missed the return window?
Unfortunately, returns beyond 2 days aren’t accepted unless defective.
Can digital invoices be used for returns?
Yes, that’s sufficient for all return approvals.
How long does pickup take for returns?
Usually within 2–4 working days depending on the courier.
Do you partner with schools?
Yes, we offer academic partnerships for bulk textbook supply.
The site isn’t loading properly. What to do?
Try clearing cache or switching your browser (Chrome recommended).
Can I access KitabKopy on mobile?
Yes, the platform is fully mobile-responsive.
What if I don’t receive confirmation emails?
Check your spam folder or verify your registered email ID.
My tracking link doesn’t open.
Message our team for an alternate link instantly.
How do I report a technical glitch?
Email screenshots to support@kitabkopy.coM
Can I use KitabKopy on multiple devices?
Yes, your account works on all personal devices.
Do you sell stationery items?
Yes, we offer pens, notebooks, art kits, and morE.
Are stationery items covered under return policy?
Yes, only if damaged or incorrect upon delivery.
Can I order custom-printed notebooks?
Yes, available for bulk institutional orders.
Is there a minimum order for stationery?
No, you can order a single item if you wish.
How is my data protected?
Through strong encryption and secure payment gateways.
Do you share data with third parties?
Only for transaction and delivery purposes.
What if I receive a counterfeit book?
All books are verified; report any issue for immediate refund.
How do I lodge a complaint?
Use our contact form or Escalate to escalation@kitabkopy.com
Is KitabKopy registered under Indian business laws?
Yes, fully registered under Heera Babu Sons Pvt. Ltd.
Do you comply with GST regulations?
Yes, GST invoices are issued for every purchase.
Can I escalate unresolved issues?
Yes, contact escalation@kitabkopy.com for review.
Do you collaborate with publishers?
Yes, KitabKopy partners directly with leading publishers.