Ordering is simple. Search or browse for your book, add it to cart, enter your delivery address, and choose Cash on Delivery or online payment. Your order is confirmed immediately.

You can also order on WhatsApp — message us at 8009790037 with the book name, class, and board. We'll confirm availability and place the order for you within 2-6 hours.

Yes — add as many books as you need and check out in a single order. We encourage full booklist orders as it reduces your delivery cost and ensures everything arrives together.

Need help building your complete booklist? WhatsApp us your child's class, board, and school name — we'll prepare the list and a direct cart link.

Use our Request a Book feature. Submit the book title, author, publisher, class, and board — and we will source it within 5–7 working days from our distributor network across India.

95% of requests are fulfilled. Our minimum 10% off MRP applies to sourced books as well. For urgent requests WhatsApp us directly.

Absolutely. Message us at 8009790037 with the book name, class, and board. We confirm availability and price, then place the order on your behalf.

WhatsApp orders support only prepaid and online payment. We respond within 2 hours, Monday–Saturday 9am–8pm.

Yes — before dispatch. WhatsApp us your order number at 8009790037 as soon as possible. Orders are typically dispatched within 12–24 hours, so act quickly.

Once dispatched, cancellation is not possible — but you may return the books after delivery per our return policy. COD orders cancelled after dispatch may incur a ₹50 return shipping fee.

Yes. For 10+ copies of the same title we offer additional discount over our standard 10% off MRP. We support COD, bank transfer, and provide GST invoices for institutional orders.

WhatsApp us your requirement (book title, quantity, delivery address) for a custom quote within 24 hours.

You will receive an order confirmation via email and SMS with your order number. Our team will also send a WhatsApp message confirming the order and expected dispatch date.

If you don't receive confirmation within 30 minutes, WhatsApp us at 8009790037 with your name and phone number — we'll look it up immediately.

Lucknow city24–48 hours
UP cities2–4 days
Metro cities3–5 days
Rest of India4–7 days
Remote areas7–10 days

Orders placed before 2pm on weekdays are dispatched the same day. A WhatsApp tracking link is sent once your order ships.

We deliver PAN India via Delhivery, DTDC, and Xpressbees. Your pincode is validated automatically at checkout. If you're unsure, WhatsApp us your pincode and we'll confirm before you order.

Once dispatched we send a WhatsApp tracking link. You can also visit our Track My Order page and enter your order number and email. Lost your tracking details? WhatsApp us your order number.

Our courier partner attempts delivery up to 3 times. If all attempts fail, the package returns to us. WhatsApp us immediately to arrange re-dispatch. A nominal re-delivery charge may apply. Keep your phone reachable on the expected delivery day.

No minimum order value — you can order even a single book. A delivery charge of ₹59 applies to all COD orders (included in the ₹109 advance). For prepaid orders, delivery is free above ₹4999.

If visibly damaged on arrival, do not accept the delivery — ask the courier to mark it as damaged and return it. Then WhatsApp us with your order number and a photo.

If damage is discovered after opening, WhatsApp us a photo within 48 hours of delivery and we will arrange a free replacement.

Yes — COD is available. To confirm a COD order an advance payment of ₹109 is required at checkout:

₹59Delivery charges (non-refundable)
₹50Convenience / confirmation charge (adjusted from your final order value)

At delivery you pay only the remaining balance (order value minus the ₹50 already paid).

Example: Order value ₹500 → Pay ₹109 upfront → Pay ₹450 at door → Total paid ₹559 (₹500 + ₹59 delivery).

UPIGoogle Pay, PhonePe, Paytm, BHIM
CardsVisa, Mastercard, RuPay (Debit & Credit)
Net BankingAll major Indian banks
WalletsPaytm Wallet

Prepaid orders receive an additional 5% discount on top of the standard 10% off MRP. All payments are processed securely.

Yes. We use a PCI-DSS compliant payment gateway (PayU) that encrypts all payment data. KitabKopy does not store your card or UPI details. Look for the padlock icon in your browser during checkout. If ever unsure, choose COD.

Do not pay again. WhatsApp us at 8009790037 with your name, phone number, and the transaction reference from your UPI or bank app. We will confirm the order or initiate a full refund within 3–5 working days.

Yes — prepaid orders get an extra 5% off on top of the standard 10% off MRP, giving you at least 15% off MRP total. Applied automatically at checkout — no coupon needed.

Returns accepted within 7 days of delivery for:

EligibleWrong book sent · Damaged or defective book · Incorrect edition year · Item missing from order

Not eligibleChange of mind after receiving correct book · Books written in or damaged after receipt

WhatsApp us at 8009790037 with your order number and a photo. We arrange free pickup and replacement or refund within 48 hours.

UPI / Wallet1–3 working days
Debit / Credit Card5–7 working days
Net Banking3–5 working days
COD orders5–7 working days via bank transfer

Refunds are initiated within 48 hours of receiving and verifying the returned book.

WhatsApp us at 8009790037 within 7 days of delivery with your order number and a photo of the wrong book. We arrange a free return pickup and dispatch the correct book the same day we receive it back.

Yes — edition accuracy is something we take very seriously. If the edition year doesn't match what was listed or what your school requires, WhatsApp us immediately. We arrange a free exchange. If the correct edition is unavailable, a full refund is processed within 3–5 working days.

Step 1 — WhatsApp 8009790037 with order number + reason + photo. We confirm within 2 hours.

Step 2 — We arrange free courier pickup from your address within 1–2 days.

Step 3 — Once received and verified, replacement or refund processed within 48 hours.

No office visit required. Everything handled from your home.

Yes — every book is sourced exclusively from authorised publishers and official distributors including S. Chand, Arihant, Oswaal, Dhanpat Rai, Madhuban, and VK Publications. We maintain purchase invoices for every product. We never sell photocopied or pirated books.

SchoolCBSE · ICSE · UP Board · State Board · KG to Class 12
CompetitiveJEE · NEET · UPSC · SSC · NDA · CUET · CLAT · CTET · Agniveer
Higher EdBA · B.Sc · B.Com · Engineering · Law · Medical · MBA

If your board or exam isn't listed, use our Request a Book feature.

Every product page shows the edition year prominently (e.g. 2026-27 Edition). We also verify edition year before every dispatch. Unsure about a specific edition? WhatsApp us before ordering — we'll confirm. If we send the wrong edition, we replace it free of charge.

Yes — through our OldiZGold section, used and older edition books are available at up to 50% off. All OldiZGold books are inspected and described accurately.

Browse: KitabKopy OldiZGold

Yes — and this is one of our specialities. We stock a wide range of UP Board books for Class 9, 10, 11, and 12 including Hindi medium titles that major platforms often ignore.

Browse: UP Board Books. For any unlisted title, use Request a Book.

Currently No.

No — guest checkout is available. Just enter your name, address, and phone number. Creating a free account lets you view order history, save your address, and receive new edition alerts — takes under a minute.

WhatsApp8009790037 — fastest, 2-hour response, Mon–Sat 9am–8pm
Phone8009790037 — Mon–Sat 10am–6pm
Emailcare@kitabkopy.com — within 24 hours
Contact formkitabkopy.com/pages/contact

Contact our Grievance Officer:
Email: admin@kitabkopy.com
Phone: 8009790037

Under Consumer Protection (E-Commerce) Rules 2020, all complaints are acknowledged within 48 hours and resolved within 30 days.

Yes. We collect only what's needed to fulfil your order — name, address, phone, email. We never sell or share your data. Under India's DPDP Act 2023 you may request access, correction, or deletion by emailing care@kitabkopy.com. See our Privacy Policy for full details.

Our KitabWala Club loyalty programme is coming soon — earn points on every purchase, redeem for discounts, and get annual booklist reminders. Join our WhatsApp Channel for the launch announcement.