Refund policy

Return & Refund Policy

Last Updated: May 21, 2026

We are committed to your satisfaction. Please read this policy carefully before initiating a return.

A return request will be considered only when all of the following conditions are met:

The return request is raised within 2 days of delivery.
The item is unused, undamaged, and in its original condition with packaging and price tags intact.
The item is not listed under the Non-Returnable Items section below.
Proof of delivery (photo or video) and order details are provided.

Requests raised after 2 days of delivery will not be accepted.

Step 1: Email care@kitabkopy.com with your order number, reason for return, and supporting photos or video.

Step 2: Our team will review your request within 2 business days and issue a Return Authorisation (RA) if eligible.

Step 3: Securely pack the item with a copy of your invoice and ship it to:

KitabKopy.com – Returns Department HBS Tower, Raghav Nagar – Hanuman Mandir Road Deoria, Uttar Pradesh – 274001, India

Step 4: Share the return tracking number with our support team once dispatched.

Important: Returns sent without a Return Authorisation will not be accepted and may be sent back to you at your expense.

Return shipping is the customer's responsibility unless the return is due to our error (wrong item or damaged item).
If a prepaid return label is arranged by our team, the actual shipping cost will be deducted from your refund.
We recommend using a trackable courier service. We are not responsible for items lost during return transit.

The following items are not eligible for return unless received in a damaged or defective condition:

Refunds are processed within 7 business days after the returned item is received and inspected.
An email confirmation is sent once your refund is processed.
Refunds are generally issued as store credit.
If the return is due to our error (wrong or defective item), a bank / UPI refund will be offered instead.
The ₹50 COD convenience fee is non-refundable in all cases.
Original shipping charges are non-refundable unless the error is ours.

Exchanges are available for wrong editions or defective items only.
Exchange requests must be raised within 2 days of delivery with photo or video evidence.
Availability of the replacement item is subject to stock.

If you receive a damaged, defective, or wrong item:

We strongly recommend recording an unboxing video before opening the packet.
Email care@kitabkopy.com within 48 hours of delivery with your order number, photos, and the unboxing video.
We will arrange a free replacement or full refund — including return shipping — at no cost to you.

If you placed an order with a 30% advance payment and refuse delivery, the advance is non-refundable.
If the product is unavailable on our end, your advance will be refunded in full within 5–7 business days.

For return and refund queries: