Privacy policy

Privacy Policy

Last Updated: May 21, 2026

At KitabKopy.com ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website, you consent to the practices described here.

Information We Collect

Information you provide directly:

  • Full name, shipping and billing address, and pin code
  • Email address and mobile phone number
  • Payment details (processed securely via our payment gateway; we do not store card numbers)
  • Messages or attachments sent to our support team

Information collected automatically:

  • IP address and approximate location
  • Browser type, device, and operating system
  • Pages visited, time on site, and referring/exit URLs
  • Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including dispatch and delivery updates
  • Send order confirmations, invoices, and tracking details via WhatsApp and email
  • Respond to customer service enquiries
  • Personalise your browsing experience and show relevant products
  • Send promotional communications (you may opt out at any time)
  • Detect and prevent fraudulent transactions
  • Comply with applicable laws and tax regulations
  • Improve our website, products, and services

Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

  • Logistics and courier partners – for order fulfilment and tracking
  • Payment gateway providers (e.g. Razorpay, PayU) – subject to their own privacy policies
  • Shopify Inc. – our e-commerce platform provider
  • Law enforcement or government authorities – when legally required

All third-party service providers are bound to keep your data confidential.

Cookies

We use cookies and web beacons to enhance your experience:

  • Essential cookies – required for core functionality such as cart and checkout
  • Analytics cookies – to understand traffic and user behaviour (e.g. Google Analytics)
  • Marketing cookies – used for retargeting and personalised advertising

You may disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order and transaction records are retained for a minimum of 7 years as required under Indian GST laws.

Your Rights

Under applicable Indian law (Information Technology Act and the Digital Personal Data Protection Act), you have the right to:

  • Access – request a copy of the personal data we hold about you
  • Correction – request correction of inaccurate or incomplete data
  • Erasure – request deletion of your data, subject to legal retention obligations
  • Withdraw Consent – opt out of marketing communications at any time

To exercise any of these rights, email us at care@kitabkopy.com with the subject line: Data Rights Request.

Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe your child has provided us personal data, please contact us immediately and we will delete it promptly.

Security

We implement SSL encryption, secure payment gateways, and access controls to protect your data. However, no internet transmission is completely secure and we cannot guarantee absolute security.

Contact Us

For any privacy-related questions or to exercise your rights:

  • Email: care@kitabkopy.com
  • Phone / WhatsApp: 8009790037
  • Address: KitabKopy, Nath Nagar, Deoria, Uttar Pradesh – 274001, India